TACTICAL DEPLOYMENT FOR
INTEROPERABLE COMMUNICATIONS

Communicate between institutions with any type of radio or LTE device with Critical Connect. Share data, images, and videos with Wave PTX and collaborate among different emergency entities. Extend the reach of communications with a private transportable or fixed LTE system with LXN6000. Ensure that your infrastructure runs smoothly with Managed Services so you can focus on your mission.

DETECTION OF A
DANGEROUS SITUATION

Quickly identify the suspects with Facial Recognition or Search by Appearance, know what is going on with the Avigilon H4 IR PTZ camera managed by Avigilon ACC video management software.

SUSPECT TRACKING
AND SURVEILLANCE

Keep the suspect located with CAPE remote or local drone management software, integrate real-time images and video to your Command Center with CommandCentral Aware and Avigilon ACC.

EVIDENCE OF THE
INCIDENT IN REAL-TIME

Automatically activate recording of the events with your VB400 or V300 body camera at the push of a button on your P25 or Tetra radio.

INVESTIGATION OF CRIMINALS

Record or access suspects’ criminal records with PremierOne Records in conjunction with the PremierOne Mobile application installed on your LTE LEX L11 or hybrid APXNEXT (P25) or MXP7000 (Tetra) mobile devices.

DEPLOYMENT OF POLICE
IN HOT SPOTS

Deploy the police force to the place of the events and assist the agents who are on the field with PremierOne CAD. Access vehicle information with the Licence Plate Recognition software through your ReaperHD vehicle camera.

DANGEROUS SITUATION ALERT

Receive alerts of a dangerous situation on your P25 radio with RadioAlert, interact with the Emergency Center with VESTA 911 and exchange texts with VESTA SMS or with your Working Groups.

AUTOMATIC VIDEO ACTIVATION
TO DETECT ANOMALIES

Anticipate and analyze the situation with the Avigilon H5A Rugged PTZ camera with unusual motion detection managed by Avigilon ACC video management software. Monitor video more intuitively for potential security events with Spotlight.

MASS NOTIFICATION AND
EMERGENCY ACTIVATION

Send notifications to select groups or mass groups via email, voice or text messaging with CommandCentral Notify. Activate emergency sirens with IoT. Coordinate teams with intelligence from CommandCentral Aware.

INCIDENT REPORTING,
LOGGING AND CONTROL

Follow up on emergency calls and incidents in a timely manner with integrated VESTA 911 and PremierOne CAD. Deploy a Mobile Emergency Response Center at the scene with VESTA OFF SITE. Automate alerts for different emergency stations with MACH ALERT.

RECONNAISSANCE AND EVALUATION
OF AFFECTED AREAS

Record evidence of damage with your VB400 or V300 body camera and manage the videos with Avigilon ACC to organize your recovery plan.

SEARCH AND RESCUE
FIELD ASSISTANCE

Transmit video from the most difficult to access areas from a locally or remotely operated drone with CAPE. Receive and share images and the exact location of rescue points with your LEX L11 smart device. Extend the power of video management from mobile devices with ACC Mobile. Coordinate care and transfer of the injured with your APX P25 or Tetra radios and improve communication with their functionalities.

EMERGENCY RESPONSE

Respond faster to emergency calls with VESTA 911. Get statistical information about the activity of the PSAPs with VESTA HEADS UP DISPLAY. Know your call center’s performance through automatic reporting with VESTA ANALYTICS.

SMART OPERATIONS

Transform large quantities of information collected by your agency into processable intelligence with CommandCentral Aware. Access information of the events that has been collected. More data allows for better decision making, as well as post-incident analysis and improved after-action reporting.

REPORT ON THE CONDITION
OF THE INJURED

Coordinate the actions to be taken for the care of the injured through Advanced Messaging with your Radios. Update and share the status of patients with information, images, and videos with the LEX L11 smart device and Wave PTX.

TRANSMISSION OF THE EVENTS

Receive and accident alert quickly in your emergency centers and the transmission of what is happening in real-time from the Pelco ESPRIT ENHANCED camera, which allows faster arrival times and better efficiency at the scene through better awareness of the situation. Collect evidence from a first-person perspective with the VB400 and V300 body cameras by activating them via your P25 or Tetra radios.

COORDINATION OF RESPONDERS

Dispatch the situations immediately with PremierOne CAD. Communicate and collaborate with the first responders immediately with the Geo Selection function on your radios. Optimize route times for first responders with GIS Services.

IDENTIFICATION OF CARS
INVOLVED IN AN ACCIDENT

Access vehicle information with the Licence Plate Recognition software. Look up or record information on the field for people and vehicles with PremierOne Records from your PremierOne Mobile app.

MONITORING AND MANAGED SERVICES

Include a wide range of capabilities that help you ensure availability, responsiveness and mission-critical resilience.

System Monitoring

To avoid network outages, robust and proactive network infrastructure monitoring and incident management services are performed from our Network Operations Center (NOC). Our network management capabilities can automatically detect and identify network problems within minutes. Automated network monitoring, along with an experienced team of network engineers and technicians, ensures that complex problems are resolved as quickly as possible. Advanced reporting services provide near real-time visibility into network performance and capacity, while continuous data analysis improves ongoing system management, preventing problems by addressing their root causes before they affect performance.

Emergency Operations

Our Network Operations Center (NOC) plays a critical role during an emergency or major disaster-related event, such as political conventions, natural disasters and catastrophes that have a direct or potential impact on customer systems. In these cases, multiple teams within Motorola Solutions are activated to provide real-time support and communication.

Life Cycle Management

These services help maintain and protect your system with technology upgrades, while enabling ongoing security, availability and resiliency. They include software maintenance, system upgrades and ongoing life cycle management. Periodic technology upgrades are provided for base stations, site controllers, routers, LAN switches, servers, dispatch consoles, operating system software and more, so your system stays current and future-proof.

Learn more about the System Upgrade Service

Programming and Device Provisioning

Full range of device provisioning and programming services including radio management software licenses, on-site configuration and training, database hosting and access to a management portal that helps you maintain visibility of your devices. With constant updates to technology, software and security features, you maximize the performance of your radios.

Predictive and Prescriptive Information

Our expert teams of field service engineers are always ready for all on-site incident restoration efforts using sophisticated service failure diagnostic and resource management tools to manage service restoration. Our technicians ensure that network performance maintains operational standards, with guaranteed restoration times that adhere to established service level agreements.

VB400 BODY WORN CAMERA

Critical Connect makes interoperability easy

CYBERSECURITY SERVICES

The cybersecurity risk lies in the use of technologies and communications platforms.

There are many examples of hackers taking advantage of the technological weaknesses that support the infrastructure of essential services, affecting the operation of a city or even a country. These risks are impacting citizens and organizations in the public and private sectors, from anonymous hackers and from anywhere in the world. The symbiosis between radio communications and the IT world has arrived: it is here, now.

It is essential today to have cybersecurity services to help you protect your infrastructure from the vulnerabilities of the digital world, especially when your mission is to safeguard the integrity of people and prevent the commission of crimes.

Our cybersecurity services approach follows the National Institute of Standards and Technology (NIST) cybersecurity framework to help you manage your cyber risk awareness, detection, response and recovery. We closely follow key governance and oversight strategies throughout the product development, implementation and operational support life cycle.

Risk Assessment and Consulting

We help your agency assess risk by inventorying critical assets and systems. We conduct a comprehensive risk analysis and vulnerability assessment. We develop a roadmap and strategy to implement new policies and procedures, introduce protection tools, and implement appropriate access and audit controls.

See Details

Penetration Testing

Also known as ethical hacking, they are one of the best ways to evaluate the real-world effectiveness of your technical controls, policies and procedures.

Cybersecurity Training

We use a variety of teaching methods to provide timely and relevant cybersecurity training that is tailored to your needs.

Learn about the Plans

Security Patching

Security patches are the first and best defense against cyber-attacks. We work with you to identify gaps around your system patches. All hardware and software assets, networks and communication flows and dependencies are identified, mapped, classified and managed according to their criticality.

As new patching needs arise, they are tested and deployed within the network.

System Recovery

We create improvements to prevent future attacks.

Security Monitoring and Incident Response

Experienced, highly trained and certified security professionals are staffed 24/7 at Motorola Solutions’ Security Operations Center (SOC), dedicated to monitoring the secure status of your IT systems. Using automation and analytics to process and handle traffic bursts of thousands of messages in a second, our security systems can identify proven threats and alleviate false positives and omissions. Programmed with self-learning algorithms, our SOC will become more informed over time from log data and alerts from your system. From this, actionable tickets can be assigned, investigated and resolved.

TECHNICAL SERVICE AND SUPPORT

Remote and On-Site Support

For technical issues arising from devices, infrastructure, applications and video cameras.

Repair and Replacement

With state-of-the-art diagnostic equipment, repair tools and replacement parts, you can have peace of mind knowing that all infrastructure and radio components are protected in the event of an unexpected failure. System components are returned to you with original factory specifications and updated with the latest firmware. Our service centers are certified to be ISO9001 compliant, ensuring the highest quality repairs.

Preventive Maintenance

Ensures the extended life of your equipment. From physical inspection and cleaning of radios to alignment of network equipment components, we ensure they remain in top condition with the latest firmware and upgrades.

Accidental Damage

Damage caused by water, chemicals or physical abuse is never a concern and repair and replacement costs are fixed and predictable.

PREMIERONE®

INTEGRE SISTEMAS DE ÚLTIMA GENERACIÓN AL CENTRO DE DESPACHO ASISTIDO POR COMPUTADORA (CAD) PARA SIMPLIFICAR EL FLUJO DE TRABAJO

Cuando hay vidas en riesgo, los flujos de trabajo intuitivos y una administración de incidentes simple y efectiva le ayudan a usted y a su equipo a aprovechar cada segundo de la mejor manera posible. Mantener su centro de comando funcionando eficientemente es un trabajo de equipo. Con PremierOne, no solo tiene acceso a todo el software de vanguardia, sino que su agencia se encontrará respaldada con personal de servicio altamente experimentado, el cual sabrá identificar sus flujos de trabajo únicos, así como integrar sus aplicaciones de seguridad pública para obtener la máxima eficiencia.

Optimice la captura, la correlación y la distribución en tiempo real de información de misión crítica para enviar los recursos correctos en cuestión de segundos con PREMIERONE® CAD.

Integre la gestión de llamadas con el centro de despacho para mantener una continuidad con PREMIERONE® CAD y VESTA® 9-1-1.

Acceda a perfiles y antecedentes de personas y simplifique el proceso de cierre de casos con PREMIERONE® RECORDS.

Brinde acceso a la información en tiempo real que requieren los agentes en campo con PREMIERONE® MOBILE.

Localice la ubicación de los agentes desde su mapa con PREMIERONE® CAD y el GPS integrado en sus RADIOS.

Minimice el tiempo de inactividad y las interrupciones de sus operaciones con soporte técnico experto, actualizaciones de SW y reparaciones de HW con los SERVICIOS PREMIERONE®

“Cuando pienso en emergencias, pienso en residentes, ciudadanos, personas que necesitan ayuda urgente. Hay una vida que puede mejorar o empeorar dependiendo del trabajo de la gente maravillosa que conforma nuestro centro de comunicaciones de emergencias”.

Art DeLaCruz
Comisionado del Condado de Bernalillo

VESTA® 9-1-1

EL NUEVO PUNTO DE REFERENCIA PARA LA GESTIÓN DE LLAMADAS AL 9-1-1 DE PRÓXIMA GENERACIÓN

La solución VESTA® 9-1-1 ayuda a los Puntos de Respuesta de Seguridad Pública (PSAP) a dar el primer paso crucial hacia las comunicaciones multimedia integradas. Recopile y comunique la información de primera mano al momento de los hechos para agilizar las acciones a tomar.

Responda a las llamadas de emergencia desde cualquier lugar con el portafolio de VESTA® OFF SITE.

Escriba mensajes o seleccione mensajes predefinidos, como preguntas y frases comunes, para acelerar la respuesta con VESTA®SMS.

Conozca los detalles estadísticos en tiempo real sobre la actividad de los puntos de respuesta con VESTA® 9-1-1 Heads-Up Display.

Asocie eventos relacionados para simplificar la reconstrucción, organización, búsqueda y archivo de incidentes con VESTA® Analytics

Integre la gestión de llamadas con el centro de despacho para una respuesta más rápida con VESTA® 9-1-1 y PREMIERONE CAD.

Adapte tecnologías con IA para recopilar datos y procesar la información más eficientemente mientras que la persona que llama está en espera

“Tener una solución que automatice el proceso marca una gran diferencia en nuestra capacidad para servir mejor a los ciudadanos y visitantes”.

Bob Finney
Director de Comunicaciones
Collier County

Webinar Expectativas de Seguridad Redefinidas

Ecosistema